ACEP guarantees the quality of its educational products. If you are dissatisfied with an item purchased from the ACEP Bookstore, a return will be accepted, but only if the following process is followed:

• You contact ACEP Customer Service by email at  customerservice@acep.org or by phone at 800-798-1822. ext. 4, and let us know of your intent to return the item.
• You will need to provide your invoice/order number and confirm the type of payment for the original purchase.
• You will be given a return authorization code (RMA #) for the return.
• The product must be received by ACEP within 30 days of the ship date.
• Products will not be accepted after the 30-day deadline
• The product must be in new, resaleable condition.
• You submit a written explanation for the return with the item.
• You print the RMA # on the outside of your package.

If these conditions are met, a credit toward another educational product or a refund will be issued.

Restocking fees may apply.

Please note that computer products can only be returned for credit or refund if they are defective or are in their original unopened package with licenses and registrations intact. Some products available from the ACEP Bookstore are shipped from third parties; please read the product descriptions carefully: the return policies of third parties would be in effect if they are different from the ACEP guarantee and return policy.