This book arms a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand."
Updated and revised for the digital age, this new edition shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and e-mail, and even in cyberspace.
